Terms and conditions of the online store
Sznurkomania
⭳ Terms and conditions for download (PDF)

General provisions, contact with the store owner
These terms and conditions (hereinafter referred to as the "Terms and Conditions") define the rules and conditions for using the Sznurkomania online store, operating at www https://sznurkomania.pl.

The Store is owned by Konrad Wójcik, an entrepreneur conducting business under the name Sznurkomania with its registered office at: Stryszawa, Stryszawa, 34-205 Stryszawa entered into the Central Register and Information on Business Activity, NIP: 5521607003 (hereinafter referred to as the "Seller").
The Seller's contact details are as follows:
Contact address: Stryszawa 281D, 34-205 Stryszawa
E-mail address: sznurkomania.sw@gmail.com
Telephone number: 533665525 (telephone customer service hours - in the Contact tab).
Contact point for communication with EU Member State authorities, the European Commission, the Digital Services Council: sznurkomania.sw@gmail.com. Communication can be conducted in Polish.
Technical requirements
In order to use the Store, it is necessary to have:
a computer or other device with an internet browser;

access to the Internet;
an active e-mail address.
Personal data
The administrator of the personal data of the Store's customers is the Seller.
All information on the processing of personal data of customers and other persons using the Store's website can be read in the Privacy Policy.
Conclusion of a sales contract, customer account
The Store allows the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes:
without registration;
with the creation of an account in the Store.
In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Basket" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
Information about products in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of art. 71 of the Civil Code, in accordance with the terms of the Regulations.
The condition for placing an order is to fill in all required data necessary for the performance of the contract in the order form and possibly (at the customer's request) also data for generating a VAT invoice.
If the customer decides to create an account in the Store (hereinafter "Account"), registration is one-time, and the e-mail address and password chosen by the customer are the basis for subsequent logging in. Details of the Seller's provision of the digital service of maintaining the Account are available below in the Account Regulations. The Store allows logging in to the Account also via social media and/or a user account in the Google system. After logging in to the Account, the customer has access to the history of their orders, and for subsequent orders they do not have to fill out the order form with their personal data again.
The customer may resign from having an account at any time without incurring any costs. To do this, send your resignation to the e-mail address: sznurkomania.sw@gmail.com.
The customer's approval of the order using the "Buy and pay" button (or another button with the same wording) means:
submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
The sales agreement (hereinafter "Agreement") is concluded at the moment of acceptance of the order by the Seller for execution (acceptance of the customer's offer), about which the Seller informs via an e-mail confirming acceptance of the order for execution.
In the event that it is not possible to execute the order for the Goods (in whole or in part), the Seller will inform the customer about this - then the Agreement is not concluded. The Seller will also inform the customer about the existing possibilities of another method of order execution, e.g. partial execution of the order or waiting for the Seller to replenish the stock. If the order has been previously paid for by the customer and is not possible to execute, the Seller will immediately return the payments made to the customer (according to the scope of the order cancellation). ; The Seller shall provide the Customer with confirmation of the conclusion of the Agreement on a durable medium at the latest upon delivery of the Goods.
The Store shall not be liable for failure to deliver the order or delay in its delivery resulting from the Customer providing an incomplete/incorrect delivery address or failure to provide other data necessary to complete the order.
The Seller reserves the right to suspend the execution of the order in a situation where the Customer has provided false data or when this data raises reasonable doubts as to its correctness. In such a case, the Seller (if possible) shall attempt to contact the Customer in order to verify the accuracy of the data provided.
Prices and payment methods
The prices of the Goods are given in Polish złoty (PLN) and in gross amounts, i.e. including VAT.
The cost of delivery of the Goods is given separately in the Store's basket, depending on the delivery method chosen by the customer.
The available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer at the stage of placing the order (in the basket).
The Store offers the following payment methods:
traditional bank transfer to the Seller's account
fast electronic transfer / BLIK / payment with the so-called virtual wallet - via the payment platform:
Shoper Payments (Autopay)
card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
cash on delivery (cash on delivery)
deferred payment - via the operator indicated at the stage of placing the order
If the customer has chosen to pay by a regular bank transfer, payment for the order should be made within 3 days of its placement. In the absence of payment within the above-mentioned period, the Agreement is considered not concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner. In the case of choosing payment via Shoper Płatności, the entity providing online payment services in the scope of payments by fast transfers and payment cards is Autopay S.A.

Delivery of goods
Delivery of Goods takes place according to the customer's choice:
via a courier company
via Poczta Polska
to InPost parcel lockers
via ORLEN parcels
personal collection
The customer can also collect the order:
in person at the Seller's registered office
With the exception of Goods collected by the customer in person, the order is considered completed at the moment of sending the parcel to the customer (entrusting the parcel to a carrier engaged in transport). The exact actual delivery date of the parcel is specified by the carrier.
The Goods are sent by the Seller within 3 working days, unless a different date is clearly specified in the product description when the customer places the order. Detailed delivery dates are provided on the Store's website in the "Order processing time" tab.
The Seller normally processes orders in the Republic of Poland for the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipment abroad is possible for the costs indicated on the Store's website or costs individually agreed with the customer.

Withdrawal from the contract
A customer who is a consumer or an entrepreneur, as referred to in art. 7aa of the Consumer Rights Act (hereinafter referred to as the "Privileged Entrepreneur") has the statutory right to withdraw from the contract for the sale of Goods within 14 days of receipt, without giving a reason, subject to the exceptions referred to below.

To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a statement within the above deadline:
in electronic form to the address: sznurkomania.sw@gmail.com or
in written form to the address: Stryszawa 281D, 34-205 Stryszawa.
The statement of withdrawal from the contract may be submitted using the template available here, although the use of the template is not obligatory. The Seller shall immediately send the customer an e-mail confirming receipt of the statement of withdrawal from the contract.
Then, within the next 14 days, the customer should return the returned Goods at their own expense to the postal address Konard Wójcik Sznurkomania ul. Stryszawa 281D 34-205 Stryszawa.
The Seller shall immediately, no later than within 14 days of receiving the declaration of withdrawal from the contract, refund to the customer:
the price of the Goods;
the costs of the original shipment of the Goods to the customer using the cheapest standard method of delivery offered in the Store.
The Seller may withhold the refund until the Goods are received back, or at least the customer provides the Seller with proof of sending the goods back.
The refund will be made using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to another solution.
The Customer shall be liable for reducing the value of the returned Goods if, before submitting the declaration of withdrawal from the contract, the Customer used the Goods in a manner other than necessary to determine the nature, characteristics and functioning of the goods.

Exceptions to the right to withdraw from the contract for the sale of Goods
The right to withdraw from the contract does not apply in the case of Contracts for the delivery of Goods:
not prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or intended to meet their individual needs (personalized goods);
that spoil quickly or have a short shelf life (perishable goods);
delivered in a sealed package, if the package has been opened by the customer, and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packed for hygiene reasons);
audio, visual recordings or computer programs, delivered on a tangible medium (e.g. CD) in a sealed package, if the package has been opened after delivery;
which after delivery, due to their nature, are inseparably connected with other goods (e.g. construction materials, if they have been used); newspapers, periodicals or magazines, with the exception of a subscription agreement (paper press);
the price of which depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;
alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement and which may only be delivered after 30 days and whose value depends on fluctuations in the market over which the Seller has no control.

Complaints
The Seller is obliged to deliver Goods to the customer in accordance with the Agreement.
Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the principles arising from the Civil Code.
Complaints can be submitted:
in electronic form to the following address: sznurkomania.sw@gmail.com
or in written form to the following address: Konard Wójcik Sznurkomania ul. Stryszawa 281D 34-205 Stryszawa.

The Seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.

In the event of dissatisfaction with the manner in which the complaint was handled by the Seller, the consumer and Privileged Entrepreneur may (regardless of the ordinary proceedings before a common court) also use out-of-court methods of handling complaints and pursuing claims.
For the above purpose, you can:
apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings on the amicable settlement of the dispute,
use the assistance of the district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection,
use the ODR (Online Dispute Resolution) platform, which is used for online resolution of disputes between consumers and entrepreneurs, if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here,
apply to the permanent consumer arbitration court with a request to resolve the dispute arising from the concluded contract.

Additional information on out-of-court methods of handling complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

Product Reviews
In the Store, it is possible for the customer to add a product review (hereinafter "Reviews").

This functionality is only available if the customer uses an external customer satisfaction survey program / customer review.
Reviews added by the customer should be legal within the meaning of the Digital Services Act (DSA) and in accordance with good manners, which means that you cannot post Reviews:
of an unlawful nature;
contrary to good manners, and in particular: containing offensive, pornographic content, offending religious feelings, inciting racial, ethnic or religious hatred;
violating the rights of other people, including in particular property and personal copyrights and the right to privacy;
containing content or graphic elements of a commercial, advertising nature, concerning products other than those offered in the Store.

The Seller and/or the provider of the external customer satisfaction survey program / customer review may moderate Reviews, which means that Reviews that do not comply with the Regulations will not be published or may be deleted. In the event of blocking or deleting an Opinion, the Seller will inform the customer about this, providing a justification. In such a case, the customer may file an appeal under the terms described in point X. 6 of the Regulations.
Appeals against decisions regarding Opinions (hereinafter "Appeal") may be filed:
in electronic form to the address: sznurkomania.sw@gmail.com
or in written form to the address: Konard Wójcik Sznurkomania ul. Stryszawa 281D 34-205 Stryszawa.
The Seller will immediately confirm receipt of the Appeal in electronic form (if the person filing the Appeal has provided the Seller with an e-mail address). The Seller will consider the Appeal in the form in which it was filed (in writing or by e-mail) within 14 days of receiving the Appeal.
Each person visiting the Store has the opportunity to submit a notification (hereinafter referred to as the “Notification”) to the Seller if they believe that the Store contains illegal content within the Opinion, which is illegal within the meaning of the Digital Services Act (DSA) or is contrary to the Regulations. Notifications should be submitted electronically to the following address: sznurkomania.sw@gmail.com.

The Seller will immediately confirm receipt of the Notification in electronic form. The Seller will consider the Notification within 14 days of its receipt, providing justification. The person who submitted it may file an appeal against the decision of the Seller considering the Notification under the terms described in point X. 6 of the Regulations.

In the event of dissatisfaction with the manner in which the Seller resolved the Appeal, the person submitting the Appeal may use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
The Seller shall not be liable for Opinions posted in the Store by customers, provided that:
the Seller does not have knowledge that the Opinion is illegal content;
the Seller immediately takes appropriate actions to remove or prevent access to illegal content upon receiving such knowledge or information, in particular the Seller immediately considers Notifications.

Final Provisions
Polish law shall apply to Agreements concluded in the Store. The Agreement shall be concluded in Polish.

No provision of the Regulations shall exclude or in any way limit the rights of the consumer (and the Privileged Entrepreneur) arising from the provisions of law.

The Seller may make changes to the Regulations at any time, and such changes shall apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Agreements for the provision of a digital service or an electronic service, as well as in the case of (ii) customers who have an Account in the store - the customer shall be notified of the change to the Regulations and the possibility of not accepting the new content.
The Regulations shall apply from 03-12-2024.

Account Regulations
in the Sznurkomania store
General provisions, contact with the Seller
These account regulations ("Account Regulations") define the rules and conditions of using the customer account ("Account") in the Sznurkomania online store ("Store").
These Account Regulations constitute the regulations of the electronic service within the meaning of the Act on the provision of services by electronic means. The Account service is an additional and secondary service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Account management service is free of charge.
The Account Regulations supplement the Store Regulations. To the extent not regulated in the Account Regulations, the provisions of the Store Regulations apply to this service.
The Seller's contact details in matters concerning the Account service are the same as in the case of the Store:
Stryszawa 281D, 34-205 Stryszawa
e-mail: sznurkomania.sw@gmail.com
tel.: 533665525

Technical requirements and functionalities of the Account service
The technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1. of the Store Regulations.
When using the Account, the Store customer can:
save and store their personal data (including the delivery address) in the Account, which allows them to make subsequent purchases in the Store without having to fill out the address form again,
view their order history,
view the order fulfillment status.
Agreement on the provision of the Account service, withdrawal from the agreement, resignation from the Account
Creating an Account by the customer is tantamount to concluding an agreement on the provision of electronic services for an indefinite period. The Customer may resign from having an Account at any time without giving a reason. To do this, contact the Seller electronically at the address sznurkomania.sw@gmail.com. The Customer also has the statutory right to withdraw from the agreement on the provision of the Account management service within 14 days of its conclusion.
Complaints
Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Account service with the agreement in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the principles arising from the Civil Code.
Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in items IX. 3-5 of the Store Regulations.
In the event of dissatisfaction with the manner in which the complaint has been handled by the Seller, it is also possible to use out-of-court methods of handling complaints and pursuing claims, in accordance with the procedure described in items IX. 6-7 of the Store Regulations.

Personal data
Full information on the processing of personal data of Store customers, including for the purposes of maintaining an Account, can be found in the Privacy Policy.
Changes to the Account Regulations
The Seller may make changes to these Account Regulations on the principles indicated in point XI. 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter Regulations
in the Sznurkomania store
General provisions, contact with the Seller
These newsletter regulations ("Newsletter Regulations") define the rules and conditions of providing the so-called newsletter service by the Seller ("Seller") - the owner of the Sznurkomania online store ("Store").
The Newsletter is a series of electronic messages sent by the Seller to the e-mail address of the person who has given the appropriate marketing consent ("Subscriber"). These messages contain, in particular, commercial information regarding the Store and the Seller. These messages may also contain other content related to the Seller's activity, the Store's industry, or educational content, which in the Seller's opinion may be interesting and useful for customers or potential customers of the Store ("Newsletter").
These Newsletter Regulations constitute the regulations of the electronic service within the meaning of the Act on the provision of services by electronic means. The Newsletter service is an additional and secondary service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Newsletter service is free of charge.
The Newsletter Regulations are a supplement to the Store Regulations. In matters not regulated in the Newsletter Regulations, the provisions of the Store Regulations apply to this service.
The Seller's contact details in matters concerning the Newsletter service are the same as in the case of the Store
Stryszawa 281D, 34-205 Stryszawa
e-mail: sznurkomania.sw@gmail.com
tel.: 533665525

Technical requirements and functionalities of the Newsletter service
In order to use the Newsletter service, it is necessary to have:
a computer or other device with software that allows you to receive e-mails,
an active e-mail address,
access to the Internet.

By using the Newsletter, the Subscriber may receive e-mails from the Seller containing, among others:
information about new products and promotions in the Store,
discount codes and/or information about other special benefits for Newsletter subscribers,
other content related to the activities of the Store and the Seller, the Store's industry, or educational content, which in the Seller's opinion may be interesting and useful for customers or potential customers of the Store.
The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller decides on the time of sending, as well as the content of commercial information contained in the Newsletter.

Agreement for the provision of the Newsletter service, withdrawal from the agreement, resignation from the Newsletter
The conclusion of the agreement for the Newsletter service may take place:
when a person visiting the Store fills in the appropriate form on the Store's website, providing their e-mail address to which they wish to receive commercial information,
when placing an order in the Store - when the customer in the Store's basket agrees to receive commercial information by checking the appropriate selection box (so-called checkbox).

The Seller may - as an incentive to subscribe to the Newsletter - offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g. free e-book) or other benefit for the subscriber related to the store's activity (e.g. one-time free delivery of Goods) ("Bonus"). Information about the Bonus granted in connection with the Newsletter subscription is then available on the Store's website.

The Bonus is delivered to the Subscriber to the e-mail address provided when subscribing, immediately after concluding the agreement for the Newsletter service. The Bonus is made available in an appropriate digital form (e.g. a link enabling the download of an e-book, a discount code, a code to be entered in the appropriate field of the Store's basket in order to receive free delivery).
The agreement for the provision of the electronic service of the Newsletter is concluded for an indefinite period. The Subscriber may cancel the Newsletter at any time without giving a reason. To do this, you should:
click on the appropriate link contained in each message sent as part of the Newsletter or
contact the Seller electronically.
The Customer also has the statutory right to withdraw from the agreement for the provision of the Newsletter service within 14 days of its conclusion.
The Seller may discontinue the provision of the Newsletter service at any time, of which all Subscribers will be notified.
If the Subscriber does not open messages sent by the Seller as part of the Newsletter for longer than 6 months, the Seller (with additional notice) discontinues the provision of the Newsletter service to that Subscriber.

Complaints
Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Newsletter service with the agreement in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the principles arising from the Civil Code.
Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Regulations.
In the event of dissatisfaction with the manner in which the complaint is handled by the Seller, it is also possible to use out-of-court methods of handling complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.
Personal data
Full information on the processing of personal data of Store customers, including for the purposes of providing the Newsletter service, can be found in the Privacy Policy.
Changes to the Newsletter Regulations
The Seller may make changes to these Newsletter Regulations on the principles indicated in point XI. 3 of the Store Regulations. If the Subscriber does not accept the new wording of the Newsletter Regulations, he or she may terminate the agreement for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner indicated in point III.3. of the Newsletter Regulations).